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Frequently Asked Questions

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What is a 1300 number?

A 1300 number is a ten-digit inbound number that your business can use as a main point of contact across Australia. 1300 numbers are widely used by businesses, government agencies and community organisations to provide a single number for callers across Australia. What’s more, 1300 numbers are often referred to as ‘local call numbers’ because your customers can call you from any landline anywhere in Australia for the cost of a local call. This is a great advantage when you want to attract customers from outside local areas.

What is a 1800 number?

Similar to 1300 numbers in many ways, 1800 phone numbers are virtual business numbers designed to give your business better control over your inbound call flows. While the features and benefits are the same as 1300 numbers, 1800 numbers are business numbers that callers can reach for free using any Australian fixed landline or mobile number—which is why they’re also known as free call or toll-free numbers.

What is a Phoneword?

A Phone Word is simply the alphanumeric translation of a phone number. For example, when you dial the phone word 1300 DRIVER, you are actually dialing 1300 374 837. Phonewords have grown in popularity primarily because when people remember your phone word after seeing an ad, they’re more likely to call.

How much does it cost to secure a Phone Word?

There are a number of factors that influence the cost of each Phoneword, including: supply and demand, generic or brand, number of possible translations and overall purity of the phone word.

In general, the better the quality, the more valuable the Phoneword. Do you have a Phoneword in mind? Talk to us and we’d love to help you find it.

Do I have any priority to a phone number that spells my business name?

Not always, because there are 3 or 4 letters on every number key (except for the 0 and 1 keys) every phone number will spell from 729 to 4,096 different letter combinations! Therefore, the phone number that spells your business name could also spell many other things including company names, brand names, generic words, and word combinations. For example, the number that spells 1300 FIND GOD also spells 1300 DINE IN, so it’s a matter of good timing and good luck to get the number you really need.

Do I need a new telephone line for a Phoneword?

No. A Phoneword can be used on your existing landline, mobile, fax or answering machine. In addition, a phoneword can also be forwarded to an international phone number.

Will Phonewords work from a mobile phone?

Yes, Phonewords work with all Australian mobile networks.

PHONEWORDS ARE MEMORABLE AND CAN
INCREASE CUSTOMER RESPONSE RATE UP TO

5X

TV & Billboard

14X

Radio

6x

Print Media

6x

Email
Signature

2X

Word of
Mouth

8X

Merchandise &
Vehicle Signage

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Prefix

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